Report of the Auditor-General
for the Year Ended 30 June 2003
Supplementary Report
Information
and Communications Technology
Future Directions : Management and Control
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GLOSSARY
EXECUTIVE SUMMARY
BACKGROUND
Audit Mandate
PAST AUDIT OBSERVATIONS
RECENT GOVERNMENT DEVELOPMENTS
AUDIT FOCUS 2002 and 2003
Fundamental Governance Aspects Examined
MATTERS REQUIRING RESOLUTION
Part 1 - IT Governance and Management
Part 2 - Project and Risk Management for Major IT
Developments
Part 3 - IT Security and Control
Part 4 - IT Legal Considerations in Electronic Government
PART 1 IT GOVERNANCE AND MANAGEMENT
CHAPTER 1 REVIEW BACKGROUND AND
KEY AUDIT FINDINGS AND COMMENTS
BACKGROUND
Introduction
Audit Mandate
Past Audit Observations
Audit Review Focus - 2002 and 2003
RECENT GOVERNMENT DEVELOPMENTS
ICT Directions Strategy
IT Policy and Standards
GOVERNMENT IT ENVIRONMENT
IT Systems and Infrastructure
Governing Requirements for IT
AUDIT REVIEW
Fundamental Governance Aspects Examined
SOME KEY AUDIT OBSERVATIONS
Consolidated Government IT Plan and Policy and Standards
Framework
Monitoring and Reporting to Cabinet of Major IT Projects
Agencies Planning and Management
for IT, Project Development and Risk Management Practices
Government Initiated Reports
AUDIT VIEWPOINT
Fundamental Governance Arrangements for Monitoring and
Reporting
Some Relevant Observations of
the Public Sector Review Report of May 2002
SUGGESTIONS FOR IMPROVEMENT
Executive Government
DAIS
Agencies
Prudential Management Group
DAIS CONSIDERATION AND RESPONSE TO AUDIT SUGGESTIONS
ACTION TOWARDS RESOLUTION
CONCLUDING COMMENT
PART 2 PROJECT AND RISK MANAGEMENT FOR MAJOR
IT DEVELOPMENTS
CHAPTER 2 REVIEW BACKGROUND AND
KEY AUDIT FINDINGS AND COMMENTS
BACKGROUND
Introduction
Audit Mandate
Governing Requirements for IT
AUDIT REVIEW
Review Coverage
Fundamental Aspects Examined
KEY OBSERVATIONS AND FINDINGS
Governance Arrangements
Specific IT Project Review Issues
Interstate Experience
INDIVIDUAL AGENCY REVIEWS
CONCLUDING COMMENT
Overall IT Governance and Management
Agency Specific Arrangements
CHAPTER 3 AGENCY REVIEW: DEPARTMENT
FOR ADMINISTRATIVE AND INFORMATION SERVICES
BIZGATE
Background
Update Review Status
Characteristics of Project
ELECTRONIC COMMERCE FOR PROCUREMENT INITIATIVE
Background
Audit Focus
Audit Findings and Recommendations
Characteristics of Project
CHAPTER 4 AGENCY REVIEW: COURTS
ADMINISTRATION AUTHORITY
ELECTRONIC LODGEMENT PROJECT
Background
Audit Focus
Audit Findings and Recommendations
Characteristics of Project
CHAPTER 5 AGENCY REVIEW: DEPARTMENT OF
EDUCATION AND CHILDRENS SERVICES
HUMAN RESOURCE MANAGEMENT SYSTEM (HRMS) REPLACEMENT
Background
Audit Focus
Audit Findings and Recommendations
Characteristics of Project
CHAPTER 6 AGENCY REVIEW: DEPARTMENT
OF HUMAN SERVICES
COMPLETE HUMAN RESOURCE INFORMATION SYSTEM (CHRIS)
Background
Audit
Focus
Audit Findings and Recommendations
Characteristics of Project
OPEN ARCHITECTURE CLINICAL INFORMATION SYSTEM (OACIS)
Background
Audit
Focus
Audit Findings and Recommendations
Characteristics of Project
CHAPTER 7 AGENCY REVIEW: DEPARTMENT
OF TRANSPORT AND URBAN PLANNING TRANSPORT
SA
ELECTRONIC COMMERCE
FACILITIES FOR REGISTRATION AND LICENSING
Background
Audit Focus
Audit Findings and Recommendations
Characteristics of Project
CHAPTER 8 AGENCY REVIEW: DEPARTMENT
OF TREASURYAND FINANCE REVENUESA
REVNET PROJECT
Background
Audit
Focus
Audit Findings and Recommendations
Characteristics of Project
CHAPTER 9 AGENCY REVIEW: DEPARTMENT OF
WATER, LAND AND BIODIVERSITY CONSERVATION
WATER INFORMATION AND
LICENCE MANAGEMENT ADMINISTRATION SYSTEM
Background
Audit
Focus
Audit Findings and Recommendations
Characteristics of Project
PART 3 IT SECURITY AND CONTROL
CHAPTER 10 REVIEW BACKGROUND AND
KEY FINDINGS AND COMMENTS
BACKGROUND
Introduction
Audit Mandate
Government Mandated IT Security Requirements
AUDIT REVIEW
AGENCIES REVIEWED
Education Sector
Health Sector
Justice
Sector
Gaming Sector
Government-Wide and Other Reviews
KEY AUDIT
OBSERVATIONS
INDIVIDUAL AGENCY
REVIEWS
CONCLUDING COMMENT
Government Security Requirements
Contracts with the Private Sector
Risk Management Practices
CHAPTER 11 AGENCY REVIEW: DEPARTMENT
FOR ADMINISTRATIVE AND INFORMATION SERVICES
INVENTORY MANAGEMENT
SYSTEM
Audit Focus
Audit Findings and Observations
SELECTED EDS GLENSIDE
MANAGED ENVIRONMENTS
Audit Focus
Audit Findings and Observations
CHAPTER 12 AGENCY REVIEWS: DEPARTMENT FOR ADMINISTRATIVE
AND INFORMATION SERVICES AND DEPARTMENT OF HUMAN SERVICES
CHRIS HRMS PAYROLL
SYSTEMS GOVERNMENT-WIDE
Background
Audit
Focus
Audit Findings and Observations
CHAPTER 13 AGENCY REVIEW: DEPARTMENT OF EDUCATION
AND CHILDRENS SERVICES
EDUCATION DEPARTMENT
SCHOOL ADMINISTRATIVE SYSTEM
Audit Focus
Audit Findings and Observations Schools
Audit Findings and Observations Head Office
CHAPTER 14 AGENCY REVIEW: DEPARTMENT FOR ENVIRONMENT AND
HERITAGE
COMPUTER PROCESSING
ENVIRONMENTS
Audit Findings and Observations
CHAPTER 15 AGENCY REVIEW: HEALTH UNITS
CERTAIN COMPUTER
PROCESSING ENVIRONMENTS
Audit Focus
Audit Findings and Observations
CHAPTER 16 AGENCY REVIEW: INDEPENDENT GAMING CORPORATION
LTD
GAMING MACHINE
MONITORING SYSTEM
Audit Focus
Audit Findings and Observations
CHAPTER 17 AGENCY REVIEW: DEPARTMENT OF PRIMARY INDUSTRIES
AND RESOURCES
COMPUTER PROCESSING
ENVIRONMENTS
Audit Findings and Observations
CHAPTER 18 AGENCY REVIEW: SENIOR SECONDARY ASSESSMENT BOARD
OF SOUTH AUSTRALIA
RESULTS PROCESSING
SYSTEM
Audit Focus
Audit Findings and Observations
CHAPTER 19 AGENCY REVIEW: SOUTH
AUSTRALIAN POLICE DEPARTMENT
CAPTURE ADJUDICATION
AND REPORTING SYSTEM
Audit Focus
Audit Findings and Observations
CHAPTER 20 AGENCY REVIEW: UNIVERSITY
OF SOUTH AUSTRALIA
REMOTE ACCESS
FACILITY
Audit Focus
Audit Findings and Observations
PART 4 IT LEGAL CONSIDERATIONS IN ELECTRONIC GOVERNMENT
CHAPTER 21 REVIEW BACKGROUND AND
KEY FINDINGS AND COMMENTS
BACKGROUND
Introduction
Audit Mandate
AUDIT APPROACH AND
COVERAGE
KEY AUDIT
OBSERVATIONS
Electronic Transactions Act 2000
(SA)
Privacy
Agency Electronic Commerce Developments
INDIVIDUAL AGENCY
REVIEWS
OVERVIEW OF ISSUES
ARISING FROM AGENCY REVIEWS
CHAPTER 22 AGENCY REVIEW: DEPARTMENT
FOR ADMINISTRATIVE AND INFORMATION SERVICES
SA CENTRAL WEB SITE
Background
Audit Follow Up Review
SERVICE SA WEB SITE
Background
Audit Findings and Recommendations
CHAPTER 23 AGENCY REVIEW: COURTS
ADMINISTRATION AUTHORITY
INTRODUCTION
MAGISTRATES COURT
ELECTRONIC LODGEMENT SERVICE
Background
Audit Findings and Recommendations
COURTS ADMINISTRATION
AUTHORITY WEB SITE
Background
Audit Findings and Recommendations
CHAPTER 24 AGENCY REVIEW: DEPARTMENT
OF HUMAN SERVICES
OACIS PROGRAMME
Background
Audit Findings and Recommendations
HEALTHYSA WEB SITE FACILITY
Background
Audit Findings and Recommendations
CHAPTER 25 AGENCY REVIEW: DEPARTMENT OF TRANSPORT AND URBAN
PLANNING TRANSPORT SA
REGISTRATION AND
LICENSING INITIATIVE
Background
Audit Findings and Recommendations
CHAPTER 26 AGENCY REVIEW: DEPARTMENT OF TREASURY AND
FINANCE REVENUESA
INTRODUCTION
PAYROLL TAX
COLLECTIONS
Background
Audit Findings and Recommendations
REVENUESA WEB SITE
Background
Audit Findings and Recommendations
REVNET
Background
Audit
Findings and Recommendations