|
This Report provides our observations from our review of the my SA GOV digital licensing program, which lets South Australians store selected government-issued passes and licences electronically using an application developed for smartphones and tablets. While no system is foolproof, at the time of our testing we found that controls over data security were satisfactory for an application of this type, and the system was designed to deliver the required functionality. Our review identified that more rigour could have been applied to strengthen aspects of some key Program controls. Challenges also remain to improve the sign-on experience for users, including providing other ways for a user to confirm their identity. Ongoing attention is needed to maintain public and agency awareness and adoption of the mobile application and increase the use of barcode scanning functionality to appropriately validate licences. |
